Why should I register a domain name?
Owning a domain name is the first step to beginning your web presence and establishing a website. Without registering a domain name, there is no way for your potential customers or visitors to find your website. Domain names are unique, so it is important to register your domain name (and any variations of the name) as soon as possible to prevent someone else from using the same name.
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What do I get with my Domain Name Package?
When you purchase your Domain Name Package with Jumpline.com you will be provided with an easy to use Customer Manager to completely manage all aspects of your domain name. Using the Customer Manager, you can point your website at Jumpline.com web hosting service, set up a temporary home page, use the Site Builder tool to create your website and setup your 5 included POP3 email accounts.
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Why does Jumpline.com only let me sign-up for one year?
Currently, our Domain Name Packages include a 1-year registration at a discounted price. You can login to your Customer Manager and renew the domain name for up to 10 years at any time after the initial registration.
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Will Jumpline.com automatically renew my domain name?
Yes, all domain names will renew automatically for one year to assure it is renewed prior to the expiration date. We will send a notification to the email address on file 30 days prior to the renew date so that you can update your billing details on file if needed. Now, you no longer need to worry about losing a domain name if you forget to renew it.
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What will it cost to renew my domain name?
Once your domain is registered, you can renew it at any time for $35 per year. This renewal time will be added on to the end of the existing renewal period
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How long does it take before I can use my domain name?
Once a new domain name is registered, it can take up to 24-48 hours for the domain to become active for visitors worldwide due to the way that Internet providers automatically check for new domain registration information.
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I already own a domain name, can I transfer it to Jumpline.com?
Yes; you can transfer your existing domain name to Jumpline.com. Once transferred to Jumpline.com, your domain name registration will be extended for one year from the current renewal expiration date. Before submitting a transfer, be sure that the domain name is unlocked and that your email address is up to date with your current registrar as the admin.
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Will my information be public if I purchase a domain name through Jumpline.com?
Jumpline.com will protect your personal information from the public WHOIS database preventing unwanted spam, direct mail and more. You still retain ownership and complete control of your domain name and can update the information at any time.
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How do I use the included email accounts?
You can use any standard desktop email client, such as Microsoft Outlook, to send and receive email messages using the included POP3 email service, or you can use your web browser to access the easy to use WebMail interface. We even offer email forwarding so that you can forward your email messages to your mobile phone or Blackberry.
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Can I add more email accounts to my plan?
Yes, you can add 5 additional POP3 email accounts to your Domain Name Package for an additional fee. These additional users can be added from the Customer Manager once your domain is active.
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How do the email forwarders work?
Email forwarders allow you to forward the email you receive through your domain name to another existing email address. For example, if you regularly use the email address provided by your internet service, you can set up email forwarders at your domain name to forward over to your existing email address. That way, no changes are required on your computer and you can still give your clients your personalized address.
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Does Jumpline.com offer spam and virus protection for my email accounts?
Yes, we do offer Email Defense, which filters spam and viruses sent to your email address. The Email Defense service can be added to one or all of your users and is $1.99/month each. With Email Defense, your mail is filtered before it reaches your mailbox, saving you time; you do not miss any important messages, as a daily report of filtered mail is sent to you which allows you to request that blocked messages be released to you.
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Can I build multiple websites with my Site Builder?
While it is possible to create a website, publish it, and then create a new website, we do not recommend doing so. Once a website is published, the published copy cannot be loaded back in to Site Builder to be edited, which means that your previously published sites would not be editable.
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If I upgrade to a VDS web hosting plan later, can I keep the website I made in Site Builder?
Yes, we will assist you in moving your existing website over to the VDS Web Hosting plan you choose. Just submit a support ticket via your Customer Manager and our support team would be happy to transfer your Site Builder contents for you.
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